Frequently Asked Questions

Most frequently asked questions are listed here, which are divided into two categories, pre-sale, and after-sale.

PRE-SALE


Q: How can I get a registration code, invoice, receipt, or W9 if I have the order number?
A: These are all available. After you have purchased, we send you the instructions on how to get them. 

Q: How long will I get the licensing information, unlock code, and the full version?
A: Almost instantly. Once your credit card is verified, you will get them by email. 

Q: Can I order your product by wire transfer, check or purchase order?
A: Sure. Click here to learn more. 

Q: How do I move my software to another computer?
A: Download your software to the new computer and use the registration code you already have to unlock it. 

Q: Why didn't I get my registration code after I purchased?
A: Immediately after you purchase you should get a confirmation email. When your order is confirmed, you will get another email with a registration code to unlock your trial copy. If you did not, please email us with your order number and we will send it to you immediately. 

Q: Can I use the software on both my laptop and my desktop without purchasing again?
A: Sure. The license allows you to use the software on multiple computers as long as they are not simultaneously used. 

Q: Where can I find the End User License Agreement (EULA)?
A: Here is the EULA

Q: Now that I paid for the software, how do I download it?
A: If you have already downloaded the trial version, just enter your registration code to unlock it. If you have not downloaded yet, download the full version, whose download URL is included in the email that you received in the order confirmation email. 

Q: I bought your software. How do I upgrade?
A: Major upgrades, maintenance releases and service packs are free. Just download the new trial version and install and your registration will remain intact.

 

AFTER-SALE


Q: How can I purchase the software and install on unlimited number of computers?
A: You are suggested to purchase the Site License, which will enable you to do so. For more information on Site License, please visit http://www.nicepdf.com/order.html

Q: I have installed the software on my computer, but nothing is there?
A: Please go to your "Control Panel"->"Printers" to see whether a new printer named "Nice PDF Creator" has been installed.

Q: How canI start converting my electronic document to PDF format?
A: Please print your document as you normally do, but remember to print it to the "Nice PDF Creator" printer, you will be asked to specify a file name and the destination folder for your PDF file to be created.

Q: I have installed the software on Windows 2000 Terminal Server, but no printer has been added. Why?
A: Before you install the software, log in Microsoft Windows with an Administrator privilege. After you run the install program, you will see a new printer added in your "Control Panel"->"Printers and Faxes " with the name "Nice PDF Creator".

Q: Can I install the software on Windows 98(SE)?
A: Sure. But don't forget to restart your computer after installation, if the "Nice PDF Creator" printer does not function or is offline.

Q: Can I install the software on Windows 95?
A: Sure. It works on Windows 95, but don't forget to restart your computer to apply the system wide changes made by "Nice PDF Creator".

Q: Can I install the software on Windows NT Workstation or Windows NT Server?
A: Sure. Just install it on your Windows NT. And remember to restart your computer no matter Windows NT server or Windows NT workstation to apply system wide changes made by "Nice PDF Creator". Usually, "Nice PDF Creator" should be installed on Windows NT with Service Pack 3 or later installed.

Q: Which OS is most suitable for Nice PDF Creator?
A: Windows 2000 Workstation/Server, Windows XP and Windows Server 2003. On these operating systems, PDF creation is much faster than on Windows 98, Windows NT, and/or Windows ME.

Q: I encountered an error message in created PDF file, something like "OFFENDING COMMAND, STACK OVERFLOW"?
A: This problem will only occur on some computers running Windows 98. Restart your computer and create your PDF documents again.

Q: I created a PDF file, but the text seems to be ugly made. When I zoom in and zoom out, the text looks unpleasant. Why?
A: Please make sure that you have used a TrueType font in your original document. For example, if you print from Notepad program, the default font will probably be Fixedsys. However, this is not a kind of TrueType font. You may simple change the font to Lucida Console or Arial or Tahoma or Courier New. These are all TrueType fonts.

Q: How can I set custom paper size for my PDF files?
A: Before you confirm your print command, click the "Printing Preferences" of the "Nice PDF Creator" printer, and go to "Paper/Quality", choose "PostScript Custom Paper Size" in the "Paper Size" from the drop list.

Q: It seems that the setup program hangs up. What should I do?
A: It never hangs up forever. Please wait for no more than 60 seconds and everything will come back to normal again. This depends on the speed of your computer and the number of installed printers on your system.

Q: Does Nice PDF Creator works with Hebrew, Russian, Japanese, Korean, Chinese as well as other languages?
A: Sure.


Q: I am not sure if your products support Microsoft Windows 7 and Windows 8.
A: Yes, all our products work with Microsoft Windows 7 and Windows 8.

Q: I need large paper size such as A1, A2 or even large. Does Nice PDF Creator provide large paper size?
A: Nice PDF Creator offers large paper size up to 14400 x 14400 points, 200 x 200 inch, and 5080 x 5080 millimeters. When you need large paper size, please choose "PostScript Custom Paper Size" from the drop list of all paper sizes.

Q: I have another question but not covered here. What should I do?
A: Send e-mail to support@nicepdf.com . Our support engineers will respond to your e-mail in less than 12 hours.

 

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